Terms of Service

1. Acceptance of Terms

These Terms of Service govern cleaning services provided by BRAVA Home Cleaning LLC ("BRAVA," "we," "our," or "us").

By booking, purchasing, or receiving BRAVA cleaning services, you agree to these Terms of Service, subject to applicable law.

Customers should review the quoted scope, price, appointment details, and cancellation requirements before confirming a booking.

2. Cleaning Services

BRAVA offers residential, commercial, and property-related cleaning services, including:

• Standard residential cleaning.
• Deep cleaning.
• Move-in and move-out cleaning.
• Airbnb and short-term rental turnovers.
• Commercial and office cleaning.
• Approved specialty cleaning and add-on services.

The specific services included in your appointment depend on the service selected and the scope described in your confirmed estimate or booking.

Services not expressly included in the confirmed scope may require an additional charge or a separate quote.

3. Fixed-Price Cleaning

BRAVA prices cleaning services by the job rather than charging customers by the hour.

Prices are based on the information provided, including property size, bedrooms, bathrooms, service type, cleaning condition, and requested add-ons.

The agreed price covers the confirmed scope of work, not an unlimited amount of cleaning or services outside that scope.

If the property conditions differ materially from the information provided, BRAVA may recommend an adjusted quote or additional services. Any additional charges must be disclosed for customer approval before additional work is performed.

4. Quotes and Booking Confirmation

Quotes may be requested through our website, online forms, telephone, text messages, or customer service system. BRAVA may use AI-assisted technology to help collect property information, explain pricing, and coordinate appointment requests.

An inquiry or quote request alone does not guarantee an appointment. Bookings are subject to service-area eligibility and available appointment times.

Online bookings: When the customer selects an available appointment and successfully pays the required 20% deposit through BRAVA's booking system, the appointment is confirmed. BRAVA sends an appointment confirmation by email and text message, and an electronic payment receipt. Customers should check their spam or junk folders if the email is not received.

Bookings made by estimate: If BRAVA issues a separate estimate, the customer must accept that estimate and pay the required 20% deposit before the appointment is confirmed.

BRAVA generally requires at least two hours' advance notice for a new appointment, subject to availability.

5. Booking Deposits

The remaining 80% balance is due upon completion of the cleaning service. After the cleaning is marked completed, BRAVA will send an electronic invoice for the outstanding balance with a secure payment link. Any approved additional services or price adjustments will be reflected in the invoice.

Customers will not be charged for additional work without prior approval. Any applicable fees must be disclosed in the price presented before payment.

6. One-Time Cleaning Cancellations

How to request a change: Email [email protected] with your name, service address, and scheduled cleaning date. The time BRAVA receives the email determines whether sufficient notice was given.

Refunds will generally be issued to the original payment method; processing times depend on the payment provider.

7. Recurring Cleaning Schedule Changes

This requirement applies to weekly, biweekly, monthly, and other approved recurring cleaning arrangements. Requests made at least 48 hours before the appointment may be accommodated without a late-change penalty, subject to availability.

Requests made within 48 hours may result in forfeiture of an applicable booking deposit, consistent with the recurring booking terms disclosed to the customer. Any recurring appointment cancellation or rescheduling fee will be disclosed before the customer confirms the recurring arrangement.

How to request a change: Email [email protected] with your name, service address, and scheduled cleaning date. The time BRAVA receives the email determines whether sufficient notice was given.

8. Recurring Cleaning Discounts

BRAVA may offer recurring cleaning discounts on eligible Standard Cleaning appointments.

• Biweekly cleaning: $20 off eligible recurring appointments.
• Monthly cleaning: $10 off eligible recurring appointments.

The first cleaning is charged at the regular first-cleaning price. Recurring discounts apply to qualifying subsequent appointments.

Discounts generally cannot be combined with other promotions unless BRAVA expressly approves.

If a recurring schedule is discontinued or materially changed, future pricing may be adjusted to reflect the new service frequency.

9. Payments and Invoicing

BRAVA is a cashless business. Payments are accepted electronically through approved payment methods and designated processors, including Stripe. No cash payments are accepted at the property.

The required 20% deposit is collected at booking. After cleaning is marked completed, BRAVA electronically invoices the remaining 80% balance, adjusted for approved add-ons, promotions, and other agreed changes. The balance is due upon completion of the service.

Any applicable processing fees must be disclosed before the customer agrees to pay and will be applied only as permitted by applicable law. Customers may receive payment receipts, invoices, and reminders electronically.

Recurring customers may be offered automatic payment arrangements. Automatic charges require separate appropriate payment authorization. Customers are responsible for keeping authorized payment information current.

10. Customer Responsibilities

To help BRAVA deliver the agreed service, customers are responsible for:

• Providing accurate property and booking information.
• Ensuring authorized access to the property at the scheduled appointment time.
• Providing necessary entry instructions, gate codes, or parking details.
• Securing pets when needed for safety.
• Identifying fragile items, damaged surfaces, or areas requiring special care.
• Disclosing known hazards or unsafe conditions.
• Removing or securing valuables and sensitive personal belongings.

11. Property Access and Missed Appointments

Customers must ensure that BRAVA's cleaning team can access the property at the confirmed appointment time.

If the team cannot gain access because of missing instructions, an unavailable customer, or another customer-controlled access issue, the appointment may be treated as a missed or late-cancelled booking.

In such circumstances, the applicable deposit may be forfeited, subject to applicable law and the confirmed booking terms.

12. Safety and Service Limitations

BRAVA may decline, postpone, or discontinue work where conditions present an unreasonable safety risk or fall outside the agreed service scope.

Examples may include hazardous materials, biohazards, active infestations, unsafe structural conditions, or other circumstances requiring specialized remediation.

BRAVA does not guarantee removal of every stain, permanent discoloration, preexisting damage, or buildup that cannot reasonably be removed using appropriate cleaning methods.

13. Cleaning Supplies and Equipment

BRAVA cleaning personnel generally provide the supplies and equipment appropriate for the confirmed service.

Customers should notify BRAVA before the appointment if there are allergies, sensitive surfaces, product restrictions, or special instructions.

Specialty products or equipment may require advance approval and an adjusted quote.

14. Damage and Service Concerns

Customers should contact BRAVA promptly if they believe an item was damaged or the agreed cleaning scope was not completed.

Please provide a description of the concern and any relevant photographs so BRAVA can review the matter.

BRAVA will evaluate reported concerns and determine an appropriate response based on the circumstances and applicable law.

BRAVA is not responsible for preexisting damage or ordinary wear and tear unrelated to its services. Nothing in these terms limits rights or remedies that cannot legally be waived.

15. Commercial and Property Services

Commercial cleaning, property partnerships, short-term rental turnovers, and other specialized arrangements may be subject to separate written estimates, service agreements, or scheduling terms.

Where a separately signed service agreement conflicts with these general terms, the separately agreed terms will govern to the extent permitted by applicable law.

16. Communications and Scheduling

BRAVA may communicate with customers by email, telephone, text message, and automated customer service systems.

Service-related communications may include quotes, appointment confirmations, reminders, schedule changes, and payment notices.

Automated or marketing communications are subject to applicable consent requirements.

For information about personal information practices, review our Privacy Policy .

17. Website Use

Visitors may use the BRAVA website to learn about services, review pricing information, and submit legitimate service inquiries.

Users must not misuse website forms, impersonate others, attempt unauthorized access, or interfere with website operation.

18. Changes to Services and Terms

BRAVA may update service offerings, pricing, scheduling practices, and these Terms of Service.

Material changes affecting confirmed bookings will be communicated as appropriate.

The effective date above identifies the current version of these terms.

19. Applicable Law

These Terms of Service are governed by the applicable laws of California, without limiting any mandatory consumer protections or other rights provided by law.