Privacy Policy

1. Introduction

BRAVA Home Cleaning LLC ("BRAVA," "we," "our," or "us") provides residential, commercial, and property cleaning services in Long Beach, California, and surrounding areas.

This policy describes how we handle personal information collected through bravahomecleaning.com, our online forms, advertising lead forms, telephone calls, text messages, and customer communications.

2. Information We Collect

Depending on how you interact with BRAVA, we may collect:

• Your full name, email address, and phone number.
• Your cleaning service address, city, and ZIP code.
• Property information such as bedrooms, bathrooms, and property type.
• Cleaning preferences, requested dates, and service frequency.
• Appointment details and customer service communications.
• Quote requests submitted through our website or advertising forms.
• Payment and transaction details provided through our payment service providers.
• Website usage and advertising interaction information, where applicable.

3. How We Collect Information

We may collect information when you:

• Complete a quote request or contact form.
• Submit a lead form through Facebook or Instagram.
• Communicate with BRAVA by telephone, email, text, or online chat.
• Request, schedule, or purchase cleaning services.
• Interact with our website and advertising.

4. How We Use Your Information

We use personal information to:

• Respond to inquiries and provide cleaning estimates.
• Determine service availability and schedule appointments.
• Confirm bookings and send appointment reminders.
• Coordinate cleaning crews and fulfill requested services.
• Process invoices, deposits, and payments.
• Provide customer support and service updates.
• Improve our website, services, and advertising.
• Send promotional communications where permitted and appropriately authorized.
• Maintain records and comply with legal obligations.

5. Automated Communications and AI Assistance

BRAVA uses customer relationship management and automation technology, including GoHighLevel, to assist with customer inquiries, quotes, appointment scheduling, and service updates.

Some communications may be generated or handled by our AI-assisted customer service system, known as Jessica. Automated assistance may help gather property details, provide available pricing information, and coordinate appointment requests.

When you provide appropriate consent, we may contact you through automated text messages concerning your inquiry, booking, or cleaning services. Consent to receive marketing messages is separate from consent for service-related communications.

You may reply STOP to an applicable automated text message to opt out of further messages from that messaging channel. Reply HELP for assistance or contact BRAVA directly. Message and data rates may apply.

6. Facebook and Instagram Lead Forms

When you submit a BRAVA cleaning inquiry through a Meta platform, such as Facebook or Instagram, the information you provide may be shared with BRAVA so we can respond to your request.

We may transfer that information into our customer relationship management system to prepare quotes, answer questions, and coordinate appointments.

Submission of a lead form does not automatically constitute consent to receive unrelated promotional text messages. Marketing communications are subject to applicable consent requirements.

7. Payment Processing

BRAVA uses third-party payment processing services, including Stripe, to facilitate payments for cleaning services.

Payment information is handled according to the applicable payment processor's security practices and privacy policies. BRAVA may receive transaction confirmations, payment status, and limited billing information needed to manage bookings and accounting.

8. Information Sharing

BRAVA may share information with service providers when reasonably necessary to operate our business, including:

• Cleaning personnel who need appointment and service details.
• Customer relationship management and scheduling providers.
• Payment processors.
• Website hosting, communications, and technical service providers.
• Advertising and analytics providers, where applicable.
• Government or legal authorities when required by law.

We do not sell customer contact lists for independent third-party marketing. Certain advertising and analytics disclosures may be treated as a "sale" or "sharing" under applicable privacy laws, depending on the technology used.

9. Cookies and Advertising Technology

Our website may use cookies, analytics tools, and advertising technologies to understand website performance, measure advertising results, and improve customer experiences.

These technologies may include Meta advertising measurement tools and similar services. You can manage some tracking preferences through your browser and applicable platform privacy settings.

10. Data Security

We take reasonable measures intended to protect personal information against unauthorized access, misuse, or disclosure. We also rely on service providers that maintain their own security safeguards.

No electronic storage or transmission method can be guaranteed completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to manage customer inquiries, deliver services, maintain business records, resolve disputes, and satisfy applicable legal requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

12. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information. California residents may have additional rights concerning personal information and certain advertising-related disclosures.

To submit a privacy request, contact [email protected] . We may need to verify your request before taking action.

You may also opt out of applicable marketing communications by following the unsubscribe instructions or contacting us. Where required, we will provide appropriate choices for advertising-related data sharing.

13. Children's Privacy

BRAVA's services are intended for adults requesting professional cleaning services. We do not knowingly collect personal information directly from children under the age of 13.

If you believe a child has submitted personal information to us, please contact us so we can review the request.

14. Changes to This Privacy Policy

We may update this Privacy Policy as our business, technology, or legal obligations change. When updates are made, we will revise the effective date shown on this page.