Frequently Asked Questions & Policies

No. Brava uses fixed-price cleaning rather than hourly pricing. You know the price for the agreed cleaning service before the cleaning begins, so you do not have to watch the clock while the team is working.

Residential pricing is primarily based on the service selected, the number of bedrooms and bathrooms, and the information provided about the property. Each residential service page displays Brava's current base pricing and applicable size adjustments.

Properties with unusual conditions, excessive buildup, excessive clutter, specialty requirements or needs outside the published service scope may require additional review or a custom quote.

Your price is based on the property information and condition disclosed when the service is quoted. If the property is materially different from what was described, Brava may need to review the scope and pricing with you before additional work is performed.

Yes. A 20% deposit is required to reserve your cleaning appointment. A quote or appointment request alone does not reserve the requested date and time.

The 20% deposit is applied toward the total cleaning price. The remaining balance is due in connection with your scheduled cleaning according to the payment instructions provided by Brava.

Brava is a cashless business. Customer payments are handled directly through Brava. Cleaning teams do not collect cash or negotiate pricing at the property.

Yes. Standard Cleaning is available as a one-time, biweekly or monthly service.

Your first cleaning is charged at the regular one-time price. After the first cleaning, biweekly Standard Cleaning receives $20 off each cleaning and monthly Standard Cleaning receives $10 off each cleaning.

No. Your first cleaning is charged at the regular one-time price. The recurring discount begins with the subsequent qualifying recurring cleanings.

Brava's published biweekly and monthly recurring pricing applies to Standard Cleaning. Deep Cleaning is often used as an initial reset before transitioning to recurring Standard Cleaning.

A quote request or inquiry does not by itself reserve an appointment. Your appointment is reserved after the service details are approved and the required 20% deposit and booking steps are completed.

Please cancel or reschedule at least 24 hours before your scheduled appointment. Cancellations or rescheduling requests made less than 24 hours before the appointment result in forfeiture of the deposit.

Brava currently schedules regular residential cleaning appointments Monday through Saturday from 9:00 AM to 5:00 PM. The latest regular cleaning start time is 5:00 PM.

Brava is closed on Thanksgiving Day and Christmas Day. On Thanksgiving Eve and Christmas Eve, cleaning hours are 9:00 AM to 3:00 PM.

Eligible appointments may be booked with a minimum of two hours' notice, subject to cleaning-team availability, service area, requested service and completion of Brava's booking requirements.

No. Cleaning teams do not collect cash or negotiate Brava pricing at the property. If the property condition or requested work is materially different from the quoted scope, Brava will address any required scope or price change with you before additional work is performed.

Standard Cleaning is designed for homes that are regularly maintained and do not have excessive dirt or buildup.

Deep Cleaning includes the Standard Cleaning scope plus additional attention to areas such as baseboards, doors and frames, corners, fixtures, accumulated dust, detailed blinds, accessible vents, cabinet exteriors, buildup and other detailed areas.

Deep Cleaning is generally the better choice when it has been a while since the property received a detailed cleaning, there is visible buildup, or you want a more thorough reset before beginning recurring Standard Cleaning.

Move-In / Move-Out Cleaning is designed primarily for vacant or mostly vacant homes. It provides detailed cleaning throughout the property and includes cleaning the interiors of empty cabinets, drawers, closets and shelving.

Cabinets, drawers, closets and shelving must be empty for their interiors to be cleaned.

Interior oven and refrigerator cleaning are optional add-ons and are not automatically included in the base cleaning service.

• Interior oven cleaning — $55
• Interior refrigerator cleaning — $50
• BRAVA Appliance Special: oven + refrigerator — $93

Standard Cleaning includes up to five simple dish items such as plates, glasses or utensils. More than five items may require an additional service and fee.

Pots and pans with excessive grease, heavy buildup or food left inside are not included. Other dish-cleaning requests may require review and separate pricing.

Yes. Airbnb and short-term rental turnover cleaning is custom quoted based on the individual property and its requirements. Depending on the agreed turnover plan, service may include linen changes, laundry, approved supply restocking and documenting visible property issues in addition to cleaning.

Yes. Brava provides custom quotes for qualifying offices, professional spaces, property-management needs and other commercial properties. Scope and pricing are based on the individual property and cleaning requirements.

Let Brava know exactly what you need. If there is no published price for the requested service, a Brava manager will review the request and contact you regarding availability and an accurate quote.

Brava does not assign or confirm an unlisted price until the request has been reviewed.

Not necessarily. Access arrangements can be discussed when your cleaning is scheduled. The cleaning team will need safe and reliable access to the property during the confirmed service window.

We recommend putting away personal belongings and excessive clutter so the cleaning team can focus on cleaning surfaces and the agreed areas of your home. Please secure valuables and provide any necessary access or parking instructions before the appointment.

Conditions such as extreme dirt or buildup, excessive clutter, pest infestation, biological waste, animal feces, large quantities of trash or belongings, or other conditions that may create a risk to the cleaning team are not automatically included in our standard residential cleaning packages.

Photos or additional information may be requested so the condition can be assessed and separately quoted when appropriate.

Contact Brava directly as soon as possible with the details of your concern. Brava will review the issue and coordinate the appropriate next step with you and the cleaning team.

Brava cleaning teams arrive with professional cleaning supplies and equipment appropriate for the surfaces being cleaned. Depending on the property and cleaning need, products may include trusted brands such as Method, Mrs. Meyer’s Clean Day, Formula 409, Windex, Murphy Oil Soap, Bona, OxiClean and other professional cleaning products.

Product selection may vary depending on the surface, cleaning requirement and property conditions.

No. Our cleaning teams normally arrive with the supplies and equipment needed to perform the agreed cleaning service.

Fragrance-free alternatives are available for certain cleaning needs. Please tell Brava about fragrance sensitivities when requesting or scheduling your cleaning so the requirement can be reviewed before the appointment.

Please disclose allergies, fragrance sensitivities or other product-related concerns before your cleaning is scheduled. This allows Brava to communicate the information to the cleaning team and determine appropriate product options for the service.

Please let us know about pets, children or other special considerations when scheduling. Cleaning products are selected based on the property's needs and used according to their instructions, including appropriate ventilation, residue removal and keeping children and pets away from treated areas when required until surfaces are dry.